SaaS Quarterly Updates

At Prism our team is constantly working hard to keep our SaaS software as updated as possible.

Update Your Software

Don’t sleep on the latest features!  Check out the instructions and click the button below to pick a date and time that works for your operation in our scheduling calendar.

Update Instructions (click to expand)

To limit operation disruption, we made it easy for you to choose a time for your update. Here’s what you need to know:

  • The update process for each PC will take approximately 1 hour.
  • This does not include configuration of new features.
  • You will not have access to the software during the update.
  • Please ensure that all your files are saved and closed before your scheduled update time.

Support: If you have any questions or need assistance, our support team is here to help. You can reach out to us at 1-844-4PRISM4 (+1 844-477-4764).

Feedback: Your feedback is valuable to us. After the update, we would appreciate if you could share your thoughts or report any issues. This will help us continue to improve and cater to your needs.

Thank you for your continued support and trust in our software. Your success is our priority, and we are committed to providing you with the best experience possible.

 

Latest Updates

You can view all of our updates here, with the newest at the top.

July 2024 Update

Key Updates

  • Windows and .NET security updates
Technical Notes (click to expand)

Security

  • Windows 10 cumulative updates. For more details, click the link – KB5039705
  • .NET Framework cumulative updates. For more details, click the link – KB5037932

Fixes

New Features

April 2024 Update

Key Updates:

  • REF – EggSight® Compatibility:
  • NOAH – ThERMTM Compatibility:
  • New REF Features
  • Windows and .NET Security Updates
  • New menu layout in NOAH
  • Added EggSight® counter control
Technical Notes (click to expand)

Security

  • Windows 10 cumulative update. For more details, click the link: KB5033371
  • .NET cumulative updates. For more details, click the links: KB5031984 & KB5031990

Fixes

  • The conveyor speed mid-run hold time adjustment was not working. The control program was not storing the setting applied properly, causing it to be reset to its previous value.

New Features (REF)

  • Tier totals have been added to the house summary screen. Adding tier totals provides the operators with additional immediate production statistics without having to print a report.
  • Printer selection is now available for graphical reports. The printer selection allows operators to choose what printer they want to use without having to change the PC’s default printer.
  • REF rate diagnostics export is now available. This export allows the operator to import the data from the REF shown on the graphs into their own data source systems for reporting and analysis.